Case Study: GUIDEcx achieves 80% test coverage and saves $642K/year with QA Wolf

Guiding GUIDEcx to 80% coverage saved $642K/yr

GUIDEcx, a workflow management platform, faced significant challenges with unreliable, insufficient test coverage that allowed bugs to reach production. This overwhelmed their customer support with a 4,500-ticket backlog, hurt their NPS score, and consumed engineering time with rework, threatening their growth and ability to sell to enterprise customers. Their internal Cypress tests were flaky and required high maintenance.

QA Wolf implemented a robust automated testing solution using its platform, built on Microsoft Playwright, to double GUIDEcx's end-to-end test coverage to 80% in four months. This included covering critical workflows like email delivery. The results were substantial: a 75% drop in bug tickets, a 19% reduction in support tickets, and the equivalent of over 500 person-days of engineering time saved per year. Overall, QA Wolf's solution saved GUIDEcx more than $642,000 annually.

GUIDEcx

Ben Bolton

Head of QA Operations