Case Study: 2U Inc. streamlines network troubleshooting and collaboration with QA Cafe’s CloudShark

2U Inc. Uses CloudShark’s Cisco Meraki Integration to Support State-of-the-Art Web-Based Classrooms for Higher Education

2U Inc., a higher-education technology company, needed a better way to troubleshoot network issues across its globally distributed online learning environment. Its team had relied on manual Wireshark captures and emailed pcaps, which was slow and cumbersome for remote offices and made collaboration difficult. QA Cafe’s CloudShark, used with Cisco Meraki’s embedded capture tools, was the product at the center of the solution.

QA Cafe helped 2U use CloudShark to stream packet captures directly from Cisco Meraki devices into a shared, web-based analysis platform in seconds. The team gained real-time collaboration, easier tagging and annotations, and access to tools for RTP, VoIP, IDS, and security analysis, which significantly reduced troubleshooting time and improved organization. According to 2U, the new workflow streamlined access to packet-level data and gave them complete control over network troubleshooting across their offices.

2U Inc.

Dan Berman

IT Network Manager