Case Study: United Federal Credit Union triples member engagement with Q2 Software

United Federal Credit Union triples engagement with Q2 Software in less than a year

United Federal Credit Union partnered with Q2 Software to address the challenge of personalizing the digital banking experience for its national member base. The credit union needed to move beyond a one-size-fits-all digital platform to offer individualized solutions that would anticipate and meet member needs more effectively.

The solution implemented was Q2's Composable Dashboard, which allowed United to configure and personalize the landing page of its digital banking platform. This enabled direct engagement at login, featuring tailored offers and calls-to-action. As a result, Q2 helped United triple overall member engagement in less than a year, achieve a 379% increase in members using the Skip-a-Payment feature, and significantly enhance the visibility of previously hard-to-find products and services.

United Federal Credit Union