Case Study: The Fowler State Bank achieves double the online users and 50% reductions in fraud and customer service calls with Q2 Software

The Fowler State Bank - Customer Case Study

The Fowler State Bank is a locally owned, independent community bank in rural southwestern Kansas (founded 1906, $67M in assets, 3 branches). Faced with an outdated online experience and limited functionality that kept digital adoption low—despite customers living miles from branches—the bank needed a modern, customizable digital platform and a partner to support ongoing innovation.

Fowler partnered with Q2 and implemented the Q2platform’s unified digital banking experience, which improved back-office efficiency, cut online-banking customer service calls by more than 50%, and reduced virtual banking fraud losses by more than 50%. The bank replaced four disparate systems, realized annual savings of $20,000–$50,000 plus over $50,000 from efficiency gains, and doubled online users within two years.

The Fowler State Bank

Sandy Elliott

Administrator