Case Study: Trustmark achieves rapid digital growth and unified business banking with Q2 Software

Quickly meeting current and future growth needs

Trustmark, a $13.5 billion diversified financial services company founded in 1889, sought to extend its 2015 consumer digital banking rollout to business and corporate customers to support growth. The initiative was complex and time‑sensitive, requiring significant customization, integration, and thorough testing to convert accounts and add ACH and wire capabilities under a tight deadline.

Trustmark deployed the Q2 Digital Banking Platform with Centrix Exact/TMS Positive Pay file management using a phased plan and extensive pilot testing, achieving a successful go‑live in April 2017. The unified solution doubled mobile usage, reduced call volume, enabled real‑time transactions, created flexible product and pricing options, strengthened back‑office controls, and delivered positive feedback from employees and customers.

Trustmark

Joe Gibbs

Senior Vice President and Customer Experience Director