Case Study: Citadel Federal Credit Union achieves faster time-to-market and improved digital member engagement with Q2 Software (Caliper SDK)

Q2 Caliper SDK builds a better digital experience

Citadel Federal Credit Union, a $3B institution serving over 200,000 members, needed a faster, more flexible way to deliver modern digital experiences that match customer expectations from companies like Amazon and Netflix. The credit union wanted tools that let an in-house developer prioritize and rapidly roll out new features and products within its digital banking ecosystem.

Using the Q2 Platform with Caliper SDK and Q2 SMART—and by hiring a dedicated developer—Citadel built customized extensions (e.g., card reissues, lost/stolen reporting, auto-billing enrollment, prequalified offers and auto-filled forms) that enable self-service and streamlined back-office workflows. The result: faster time to market, higher online member engagement and more deposit and product openings, with successful extensions now being adopted across other business units.

Citadel Federal Credit Union

Eric Skinner

Vice President of IT Operations and Development