Case Study: Lake City Bank transforms digital banking and boosts engagement with Q2 Software

Lake City Bank boosts bill pay transactions by 24% with Q2

Lake City Bank needed a digital banking platform that could provide a unified experience for its diverse range of customers, from commercial and agricultural clients to small entrepreneurs and consumers. Their legacy systems used different platforms and mobile apps for different account types, which created frustration for both the bank and its customers. They turned to Q2 Software and its Q2 Digital Banking Platform for a solution.

Q2 worked with Lake City Bank, utilizing Q2 Innovation Studio and Q2 SMART to create a unified digital roadmap and deploy tailored in-app messaging. The results were significant, including 85% of account holders becoming active digital users within the first year and a 24% increase in bill pay transactions. Q2 also helped the bank achieve a 200% increase in Zelle enrollments and saw over 1,700 new financial goals created through Q2 Goals in just two months.

Lake City Bank