Case Study: Inwood National Bank achieves increased online banking adoption and reduced customer service calls with Q2 Software

Inwood National Bank - Customer Case Study

Inwood National Bank, a $2 billion community bank in Dallas, faced an outdated online banking system that produced low adoption and a high volume of customer support calls. The bank’s goal was to improve functionality and the user experience to reduce service calls and boost online usage.

By implementing Q2’s single-platform architecture, Inwood consolidated three legacy systems into one solution with a unified back-office and a consistent, single-login virtual banking experience. Within seven months online users grew 12%, logins rose 239%, support calls fell 15%, market penetration increased 15%, and the bank saved more than $50,000 annually.

Inwood National Bank

Greg Niemeyer

EVP/COO