Case Study: First Bank accelerates growth and simplifies onboarding with Q2 Software

Growth Made Easier and Business Experiences Made Better

First Bank, a North Carolina community bank with over 100 branches and rapid growth through acquisitions, needed a digital platform that could support both everyday consumers and large commercial customers across diverse markets. Ten years into its partnership with Q2, the bank faced the challenge of streamlining complex onboarding, preserving acquired customers, and offering enterprise-grade business banking features while maintaining a simple, consistent user experience.

By deploying the Q2 Digital Banking Platform, Q2 Business Banking, and Centrix Exact/TMS, First Bank sped onboarding, improved user adoption, and delivered advanced commercial capabilities (single sign-on, user entitlements, fraud controls) that let it compete with larger institutions. The result was higher customer engagement and retention, smoother conversions of acquired users, successful onboarding of large corporate clients, and strengthened service offerings that support continued growth.

First Bank

Jenna Houston

SVP of Treasury Services