Case Study: GreenState Credit Union reduces costs and boosts self-service with Q2 Innovation Studio

GreenState Credit Union cuts Skip-A-Payment costs by 80% with Q2 Software

GreenState Credit Union sought to digitize its popular Skip-A-Payment program to modernize member service. The challenge was to move this service away from manual processes requiring branch visits or call center support. They turned to their vendor, Q2, and utilized the Q2 Innovation Studio's SDK to address this need.

The solution from Q2 seamlessly embedded the Skip-A-Payment feature directly into the digital banking experience. This resulted in 75% of requests quickly moving to the digital channel, processing volume doubling at a fraction of the cost, and generating significant fee income. Q2 helped GreenState achieve an 80% decrease in administrative costs and $8 million in annual efficiency gains.

GreenState Credit Union