Case Study: Fleetwood Bank achieves nearly $1.8M in commercial loans and 20% fewer support calls with Q2 Software

Fleetwood Bank - Customer Case Study

Fleetwood Bank, a $226 million community financial institution, was facing rising regulatory and compliance costs and needed to invest in digital capabilities to capture more small-business market share. The bank’s challenge was to offer advanced commercial functionality while keeping a seamless experience for customers who used the bank for both personal and business accounts.

Fleetwood implemented Q2’s single platform with single sign-on for retail and commercial banking, adding features such as wire transfers, payroll, and mRDC. The upgrade helped the bank win two commercial accounts—nearly $1.8 million in loans and over $100,000 in new deposits—eliminated three disparate systems, created a consistent virtual-channel experience, and drove a more than 20% reduction in customer support calls.

Fleetwood Bank

Colleen Van Billiard

AVP, Deposit Administration Manager