Case Study: First Financial Bank achieves consolidated virtual banking and streamlined back-office operations with Q2 Software

First Financial Bank - Customer Case Study

First Financial Bank was managing 12 separate regional brands and 12 distinct deployments of its virtual banking solution—each with its own interface and back-office admin console—creating operational complexity and inconsistent customer experiences. The bank’s goal was to consolidate those brands and platforms into a single, centrally administered virtual banking system that still allowed regional reporting and analysis.

Q2 converted all 12 regional banks onto one instance of its virtual banking platform in three months, providing a single interface to the core processor and a central admin console configured for both regional and corporate reporting. The consolidation delivered significant back-office efficiencies, enabled region-specific fee plans, account parameters and client profiles for individual performance measurement, and unified the customer experience under First Financial’s “One Bank, Twelve Regions” strategy.

First Financial Bank

Jeff Casey

SVP Alternative Delivery Channels