Case Study: Farmers State Bank of Calhan achieves higher PFM adoption and stronger customer retention with Q2 Contextual PFM (Q2 Software)

Farmers State Bank of Calhan - Customer Case Study

Farmers State Bank of Calhan is a $237 million, family‑owned community bank serving Calhan, Ellicott and Falcon, Colorado since 1916. After a previous PFM vendor produced unreliable account updates and slow support—creating customer complaints and the risk of attrition—FSB sought a more accurate, fully integrated money‑management solution to retain customers and reach younger users.

FSB implemented Q2’s digital banking platform with Q2 Contextual PFM and Q2mobility, providing integrated budgeting, spending analysis, categorization and account aggregation in a single digital session. Adoption was 11% in the first year and continues to grow; customers are using categorization widely and about 10% use aggregation across an average of three external accounts, helping customers manage money better and strengthening relationships and cross‑sell/lending opportunities.

Farmers State Bank of Calhan

Shelly Anderson

Emerging Technology Manager