Case Study: Fairfield County Bank achieves rapid positive-pay setup and fraud reduction with Q2 Software's Centrix Exact/TMS

Fairfield County Bank - Customer Case Study

Fairfield County Bank, a $1.5 billion community bank serving Fairfield County, CT, faced a major challenge during a platform conversion: it needed a scalable, time‑ and cost‑efficient positive pay and account reconciliation solution to protect and support more than 5,000 business accounts. The bank required a robust tool that could be deployed quickly and adopted easily by both staff and commercial clients.

They implemented Centrix Exact/TMS™, which provides ACH positive pay, check positive pay, ACH debit block and reconciliation. The system proved simple to use, cutting positive‑pay file mapping from days to under 10 minutes, increasing client adoption from about 6–8 accounts to over 50, and detecting multiple fraud attempts that saved the bank and its clients significant dollars. Overall, Exact/TMS delivered faster workflows, stronger fraud prevention, and a better customer experience.

Fairfield County Bank

Christina Bodine

VP and Cash Management Officer