Case Study: Visions Federal Credit Union achieves a 103% increase in account openings with Q2 Software's Q2 Gro platform

Effective onboarding doubles membership

Visions Federal Credit Union, a $4.2 billion credit union based in Endwell, N.Y., sought a more intuitive, flexible digital onboarding experience to better serve members on mobile and online channels. Dissatisfied with their legacy, largely paper-based process, they wanted a platform that would improve staff workflow and keep pace with rapid growth.

By implementing the Q2 Gro platform, Visions FCU replaced manual account opening with a fully digital process that lets new members onboard in four minutes or less on any device. In the first three months after launch account openings rose 103% year‑over‑year, and digital membership grew 36% the following year, while member experience and staff efficiency both improved.

Visions Federal Credit Union

Thomas P. Novak

Vice President & Chief Digital Officer