Case Study: OnPoint Community Credit Union achieves seamless, customizable digital banking and 33% mobile adoption growth with Q2 Software

Easily managing business and consumer banking in the digital channel

OnPoint Community Credit Union, a 1932-founded institution serving hundreds of thousands of members and roughly 25,000 business users, needed a seamless, customizable digital banking platform to support its growing business membership. Its prior provider charged high fees and had long customization lead times, prompting OnPoint to seek a new solution that could handle both business and consumer needs without disrupting service.

OnPoint implemented Q2’s Digital Banking Platform and Q2 cPFM, using a single codebase for desktop and mobile to deliver consistent experiences and faster updates. The rollout was smooth and non‑disruptive for business users, the consumer launch finished ahead of schedule with mobile adoption rising 33%, and custom features (wire scheduling, entitlements, skip-pay forms, card on/off, password reset) were delivered cost‑effectively. The partnership improved performance, reduced customization time and cost, and positioned OnPoint for further analytics and security enhancements.

OnPoint Community Credit Union

Jim Armstrong

Senior Vice President, Chief Information Officer, and HR Executive