Case Study: UNIFY Financial Credit Union achieves major mobile engagement and revenue growth with Q2 Software

Driving revenue with mobile banking

UNIFY Financial Credit Union, a $2.8B institution with 240,000+ members across 17 states, needed to better serve members who increasingly preferred mobile banking. Its legacy digital platform was desktop‑focused and lacked the R&D commitment to deliver modern mobile features, so CIO Scott Johnson sought a more mobile‑friendly provider to support member needs and future growth.

UNIFY implemented the Q2 Digital Banking Platform — including Q2mobility apps, P2P payments, contextual PFM/account aggregation and a custom Skip‑a‑Pay feature — which delivered a consistent, intuitive mobile experience. The mobile channel gained significant traction: unique online banking logins rose 25.2% year‑over‑year, 68.3% of logins now come from mobile devices, member satisfaction improved, and staff report an easier‑to‑use platform that enables ongoing innovation and fintech integration.

UNIFY Financial Credit Union

Scott Johnson

Chief Information Officer