Case Study: Hand-in-Hand Eastern Africa achieves 5X more loans and 5-minute loan processing with Q2 Software's Cloud Lending (CL Loan)

Cloud Lending enables Hand-in-Hand to offer innovative lending in East Africa

Hand-in-Hand Eastern Africa (HiH EA), a Kenyan microfinance NGO, faced rising default rates, shrinking margins and operational friction from an inflexible legacy lending system. Manual paperwork, slow product rollout, limited transparency and departmental silos made it hard to scale, introduce new products or respond quickly to regulatory changes, so HiH EA sought an agile end-to-end loan management solution.

HiH EA implemented Cloud Lending’s CL Loan (built on Salesforce) to digitize and automate the full lending lifecycle—credit decisioning, document management, workflows and custom reporting—plus a training-linked lending model. The result: 5× more loans processed per year, loan processing reduced to under 5 minutes, significantly lower default rates and improved portfolio quality, faster time-to-market for products, better collaboration via Salesforce Chatter, and higher loan officer productivity.

Hand-in-Hand Eastern Africa

Paul Njoroje

IT Manager