Case Study: Citizens & Northern Bank strengthens its competitive edge with Q2 Software

Citizens & Northern Bank boosts digital engagement 59% with Q2

Citizens & Northern Bank, a regional bank, needed innovative digital solutions to maintain its competitive edge as customer needs evolved. To accelerate the delivery of new services, they partnered with vendor Q2 Software, leveraging the Q2 Digital Banking Platform and its fintech ecosystem.

The solution implemented by Q2 allowed the bank to seamlessly integrate new tools like Glia for digital chat and SavvyMoney for credit monitoring. As a result, Citizens & Northern Bank saw a 59% increase in digital chat sessions, a 400% increase in survey responses, and enrolled over 1,300 customers in a new service within the first month, significantly enhancing their digital customer experience.

Citizens & Northern Bank