Case Study: Broadway Bancshares, Inc. increases digital adoption, cuts fraud and costs with Q2 Software

Broadway Bancshares, Inc. - Customer Case Study

Broadway Bank, a San Antonio bank founded in 1941 with $3.2 billion in assets and 41 branches, needed to differentiate itself in Texas’s crowded banking market. The bank faced an outdated, disjointed digital experience across desktop, tablet and mobile and relied on multiple back-office systems, which hindered online engagement, increased operating complexity and left them exposed to fraud loss.

Broadway implemented Q2’s single-platform virtual banking solution to provide a consistent omni-channel experience and a single back-office admin console with centralized security. The rollout drove higher digital adoption (online/mobile logins rose 13.3% year‑over‑year), boosted staff confidence in promoting digital channels, cut customer service calls 10–20%, reduced virtual fraud loss by 10%, and delivered roughly $15k–$30k in annual savings from system consolidation and back-office efficiencies.

Broadway Bancshares, Inc.

Jeff Foote

Director of Operations & Technology