Case Study: Summit Community Bank achieves digital growth and stronger fraud protection with Q2 Software

Bringing best-in-breed banking to the Virginias

Summit Community Bank, a $2.1 billion community bank serving West Virginia and Virginia with 30+ locations, needed a reliable, hands-on digital partner after its previous provider repeatedly failed to deliver promised features. Faced with a strategy of continued expansion and mergers, the bank sought a platform that could deliver consistent online, mobile and voice banking while supporting frontline staff and protecting customers.

Summit implemented Q2’s digital banking suite — including the Q2 Digital Banking Platform, Q2 Sentinel, cPFM, Q2 SMART and Composer plus mobile apps and real‑time P2P — to provide unified customer experiences, strong fraud prevention and easy admin controls. The result: deposit and revenue growth, quicker customer servicing, averted losses (Sentinel stopped an anomalous transaction that could have cost about $600,000), and smooth, convincing conversions during mergers and acquisitions.

Summit Community Bank

Scott Jennings

Chief Operating Officer