Case Study: ANB Bank achieves automated dispute resolution and major efficiency gains with Q2 Software's CentrixDTS

ANB Bank - Customer Case Study

ANB Bank is a community bank with 30 branches across Colorado, Wyoming and Kansas City and $2.6 billion in parent-company assets. As card fraud increased and the bank grew, ANB struggled with a paper-based, manual dispute-management process that was time-consuming, error-prone and unsustainable; leadership sought a technology-driven way to improve accuracy, efficiency and reduce staff workload.

ANB implemented Centrix Dispute Tracking System (CentrixDTS) in 2013, automating standardized workflows, timeline management, approvals, letter production, reporting and adjustment postings. The system delivered immediate results: fewer errors, significant time savings (handling roughly 275 disputes per month), improved staff alignment, Reg E compliance and the ability to absorb spikes from large fraud events—outcomes ANB credits to CentrixDTS and its partnership with Centrix Solutions.

ANB Bank

Nancy Harvey

SVP of Branch Operations and Treasury Management Officer