Case Study: Accion (U.S. micro- and small-business CDFI network) achieves streamlined lending operations and faster loan processing with Q2 Software’s Cloud Lending

Accion streamlines their customer experience for small business lending with Cloud Lending

Accion is a U.S. network of community development financial institutions that provides affordable, transparently priced loans and advisory services to underserved micro- and small-business owners. Facing a marketplace where traditional bank lending is shrinking and many online lenders offer fast but costly, unsuitable products, Accion needed to scale operations across more than a dozen regional offices to serve more entrepreneurs—particularly entrepreneurs of color and women—while preserving personalized service and speeding decision times.

Accion adopted Cloud Lending’s end-to-end lending platform (CL Loan and CL Originate) on Salesforce to automate manual processes, create a single system of record, and keep borrower data consistent from lead to loan. Paired with a business intelligence layer and professional services support, the solution delivered faster application-to-funding turnaround times, real-time reporting and analytics, and organization-wide transparency and consistency in lending data.

Accion

Gina Harman

Chief Executive Officer