Case Study: Bank of New Hampshire achieves a modern, mobile-first digital banking experience with Q2 Software

A modern experience for New Hampshire’s oldest bank

Bank of New Hampshire, the state’s oldest bank founded in 1831 and the largest independent bank in New Hampshire, needed to modernize its digital offerings after its previous provider stalled on innovation. To keep growing—especially among commercial clients—the bank sought a mobile-first, intuitive platform with commercial functionality, simplified fraud management, and the ability to scale with business customers.

Partnering with Q2 and Centrix, the bank implemented Q2 Digital Banking, Q2 Business Banking, Centrix Exact/TMS, mRDC and P2P. The solution delivered a feature-rich, mobile-first experience that drove month-over-month increases in online enrollments and usage, popular remote deposit and P2P functionality, stronger commercial services (positive pay, ACH filter, reconciliation), responsive support, ~98% customer satisfaction, and a clear competitive differentiator in its market.

Bank of New Hampshire

Eric Carter

Senior Vice President of Electronic Banking