Case Study: A+ Federal Credit Union achieves first-ever 'Promoter' NPS and modernized digital banking with Q2 Software

A+ Federal Credit Union - Customer Case Study

A+ Federal Credit Union faced low adoption and a poor member perception of its digital banking channels, receiving a “detractor” Net Promoter Score that prompted a search for a new provider to improve quality, functionality and user experience.

A+ partnered with Q2 to implement a single platform for online, mobile and business banking, delivering a consistent, modern look and one-login experience across devices. After launch, A+ achieved its first-ever “promoter” NPS for online offerings, with over half of respondents rating the channel a perfect 10, signaling stronger member satisfaction and adoption.

A+ Federal Credit Union

OJ Gilder

Vice President, IT and Marketing