Case Study: St. Mary’s University achieves streamlined, user-friendly facilities maintenance and self-directed work group efficiency with Q Ware

St. Mary's University - Customer Case Study

St. Mary’s University in Halifax is a small-to-mid-sized higher education campus (1.25 million sq ft, ~6,500 students) whose 30-person facilities team relied on a cumbersome legacy CMMS that required heavy training and outside consultants and couldn’t support their self-directed work group model. That made work-order routing inefficient and created delays and frustration for both staff and requestors.

Q Ware implemented a customized, cloud-based CMMS with trade-group “buckets” and key-user accounts that simplify assignment and tracking. The user-friendly platform lets staff submit and monitor work orders, reduces reliance on external support, supports the self-directed team structure, and has improved workflow efficiency and resource use across the department.

St. Mary's University

Gary Schmeisser

SMU Senior Director of Facilities Management