Case Study: Liverpool Central School District achieves rapid work-order creation and improved maintenance efficiency with Q Ware

Liverpool Central School District - Customer Case Study

Liverpool Central School District (LCSD) is a suburban K–12 district near Syracuse, New York serving about 8,500 students across 15 schools and managing over 3,000 pieces of equipment with roughly 350 work orders/preventive maintenance requests per month. Their legacy CMMS no longer matched district workflows and offered no technical support, so LCSD decided to invest in a replacement that was affordable, easy to use, and came with unlimited IT support.

Q Ware implemented a user-friendly CMMS with fast, thorough onboarding and dedicated training/support, allowing the district to be operational within hours. The system simplified maintenance (work orders take 20–30 seconds), improved communication and productivity across departments, increased internal credibility, delivered immediate ROI, and enabled a stronger preventive maintenance program that reduces daily firefighting and helps keep the focus on student safety and education.

Liverpool Central School District

Joe Hammond

Superintendent, Buildings & Grounds