Case Study: Episcopal SeniorLife Communities achieves 30% efficiency gains and streamlined preventive maintenance with Q Ware

Episcopal SeniorLife Communities - Customer Case Study

Episcopal SeniorLife Communities operates eight senior-care campuses around Rochester, NY, managing 2.4 million sq ft and care for 1,477 residents. Facilities Director Jeff Ross inherited a paper-based maintenance system (and later a cumbersome CMMS), which made tracking hundreds of work orders, planning resources and generating reliable reports nearly impossible — a “black hole” in operations.

They implemented the cloud-based Q Ware CMMS with a Preventive Maintenance module, mobile access, automated notifications and custom reporting, giving technicians and managers real-time visibility. The change eliminated double-booking and hidden labor, improved team ownership and morale, enabled processing of 300–400 work orders per week, and delivered significant efficiency gains (doubling productivity compared to paper and an additional ~30% improvement after adopting Q Ware).

Episcopal SeniorLife Communities

Jeff Ross

Director of Facilities