Case Study: CSC ServiceWorks Clarifies a Complex Business and Unifies Product Design with Pyxl

CSC ServiceWorks explains a complex business and scales product design over 4 years with Pyxl

CSC ServiceWorks, a provider of laundry and air services across thousands of locations, faced a significant challenge in scaling its complex business model. The company depended on senior personnel to personally explain its operations to every new employee and investor, creating a bottleneck and hindering growth. Concurrently, its digital products were becoming inconsistent. They engaged Pyxl, a B2B design systems agency, to address these issues.

Pyxl developed a comprehensive solution that included hundreds of custom illustrations to visually explain the business, followed by interactive prototypes for internal training and investor storytelling. The agency also built a design system for CSC ServiceWorks' mobile and web applications to ensure product consistency. This multi-faceted approach allowed the business to scale its training and communications effectively. As a result of Pyxl's work, the tenth new feature designed within the system cost less to develop than the second, demonstrating a clear, measurable impact on efficiency and scalability.

CSC ServiceWorks