Case Study: Grasshopper achieves 40-minute-to-9-second report performance gains with Pythian

Pythian Helps Grasshopper Scale Without Compromising Customer Satisfaction

Grasshopper, a retail company helping small businesses grow, was struggling with slow customer reports and performance bottlenecks as demand increased. As its service platform scaled, reports could take up to 40 minutes to return, affecting customer satisfaction and system responsiveness. Grasshopper brought in Pythian to address the issue.

Pythian performed an application performance audit, identified the reporting application causing the slowdown, and rewrote the report logic in SQL while optimizing the underlying data structures. The result was a dramatic improvement: report execution dropped from 40 minutes to under 9 seconds, maintenance costs were reduced, and the project cost only 10% of the original quote.

Grasshopper