Case Study: InPho Interactive cuts SMS response times from 40 seconds to 2 seconds with Pythian

InPho’s Critical Processes Back Up to Speed with Pythian’s Expertise

Inpho Interactive, a leading B2B technology provider in Australia, faced significant performance bottlenecks and service availability challenges with the Oracle database supporting its critical SMS gateway. Customers were frustrated by slow application response times. They engaged the vendor, Pythian, to conduct a performance audit and address these issues.

Pythian implemented a solution by creating Oracle function-based indexes and modifying code, which was done remotely without disruption. This resulted in application response times dropping dramatically from 40 seconds to just 2 seconds per batch. For service availability, Pythian also designed a scalable and cost-effective redundant MySQL architecture for new applications. The success of this engagement led Inpho to retain Pythian for ongoing 24x7 monitoring of their critical systems.

Inpho Interactive

Graeme Campbell

Technical Director