Case Study: Elite Hotel enhances guest loyalty with Pythian’s real-time AWS data platform

Elite Hotel Chain Uses Data To Enhance Loyalty

Elite Hotel wanted to use data from multiple sources, including its booking system and in-room tablets, to better personalize guest stays and increase loyalty. The hotel lacked the internal expertise to analyze and visualize this information in real time, so it turned to Pythian for help with an AWS-based analytics solution.

Pythian built a scalable, real-time self-serve platform using AWS services and Tableau to integrate, stream, and visualize the data. Delivered in six weeks, the solution enabled Elite Hotel to customize room settings for returning guests and generate actionable insights, leading to higher customer satisfaction, trending-up loyalty, and plans to expand the approach to 10 more properties.

Elite Hotel