Case Study: Asana Rebel cuts ticket backlog and speeds support with Pythia

How Asana Rebel quickly cleaned up a huge backlog of tickets

Asana Rebel, a fitness app, faced a significant challenge when their rapid growth led to a backlog of over 10,000 customer support tickets in just a few days. They needed an immediate solution to handle this volume and turned to Pythia for help.

Pythia implemented its Ticket Classifier and Advanced Macros apps to categorize tickets and accelerate resolutions. Within two weeks, Asana Rebel’s existing team eliminated the entire backlog without hiring new agents. This solution from Pythia cut the average first reply time to under three hours and doubled the number of tickets the team could resolve while maintaining high customer satisfaction.

Asana Rebel

Pascal Klein

Co-Founder