Case Study: Sling achieves $3.5M in annual savings and 50%+ CSAT growth with Pypestream AI agents

Sling saves $3.5M annually with Pypestream

Sling TV, a major live TV streaming service, faced a significant customer service challenge as its rapid subscriber growth outpaced its contact center's capacity. Issues like billing inquiries and technical troubleshooting were driving up costs and lowering customer satisfaction scores. To address this without proportionally increasing headcount, Sling TV partnered with Pypestream to deploy its AI agent platform.

Pypestream implemented a single, integrated AI agent capable of handling a wide range of inquiries from billing to technical support. The solution resulted in $3.5 million in annual cost savings and handles over 1.5 million interactions per year without human escalation. Furthermore, Sling TV saw a 50% increase in customer satisfaction scores and a 34% reduction in churn for new subscribers who engaged with the AI. Pypestream's agent has been in continuous production for Sling since 2017.

Sling