Case Study: a national P&C carrier achieves 85% FNOL automation with Pypestream

National P&C Carrier automates 85% of FNOL with Pypestream

A national property and casualty carrier was struggling with a broken and time-consuming First Notice of Loss (FNOL) process. Their average FNOL call lasted 34 minutes, required multiple transfers, and had low customer satisfaction scores. They partnered with Pypestream to deploy its AI agent, Vera, to transform this critical customer touchpoint and turn it into a competitive advantage.

The Pypestream solution involved implementing Vera, an AI agent built for empathy and compliance, which automated the FNOL process. This resulted in 85% of FNOL interactions being handled without human assistance. Pypestream helped the carrier dramatically reduce the FNOL completion time from 34 minutes to just 6.4 minutes, achieve $14.2 million in annual cost avoidance, and increase claimant satisfaction scores from 2.3 to 4.8 out of 5.