Case Study: National Home Security Leader achieves enterprise-wide automation at $0.29 per session with Pypestream

National Home Security Leader builds 35 AI agents with Pypestream at $0.29 per session

A national home security leader faced an enterprise-wide mandate to automate both customer-facing and internal operations without a multi-year IT program. Their challenges included mission-critical internal workflows, like technician verifications, that consumed 30-45 minutes per phone call and customer self-service requests that unnecessarily defaulted to live agents. They partnered with Pypestream to address these issues.

Pypestream implemented a single automation engine, building 35 AI agents that served 15+ departments. The solution involved deep integration with 50+ APIs across the client's systems. The results were significant, including slashing a technician's final install step from 30 minutes to 2 minutes and reducing the cost per session to $0.29 versus $5-$12 for contact-center alternatives. Pypestream's solution also handled a full product recall with an 88% completion rate and has had zero compliance incidents across 7+ years.