Case Study: Central saves 30+ hours a month with Puzzle

How Central Saved ~4 Days Per Month While Improving Client Happiness Using Puzzle

Central, an accounting firm, faced challenges using QuickBooks and other legacy systems which created operational inefficiencies and hampered client satisfaction. Their main pain points included a time-consuming and frustrating client onboarding process, the need for expensive third-party plugins for services like Stripe, and manual, error-prone workflows for tasks such as reconciliation and managing fixed assets.

By implementing Puzzle's accounting software, Central streamlined its operations. The solution provided seamless migrations, a native Stripe integration for automatic accrual accounting, and built-in automation for bookkeeping tasks. This resulted in over 30 hours saved monthly across their client portfolio, a client onboarding process reduced to just 10 minutes, and over 60% of their clients successfully migrated from legacy tools, leading to increased client happiness.

Central

Matt Armstrong

Head of Accounting