Case Study: Lifeplus achieves higher CSAT and stronger sales with Puzzel

Lifeplus has transformed its contact centre strategy, achieving an impressive 94.8% CSAT score through the utilisation of Puzzel’s Customer Engagement Platform

Lifeplus, a global manufacturer and distributor of nutritional supplements, needed to transition from a heavy, on-premise phone system to a cloud-based solution that would support an omnichannel customer service strategy and enable its agents to work from home effectively.

They implemented Puzzel's cloud-native contact centre solution, which provided an intuitive platform for hybrid work and a universal queue to improve agent collaboration and efficiency. This customer-centric transformation resulted in a significant boost in sales, with the majority now originating from the contact centre, and achieved a remarkable CSAT score of 94.8%. Puzzel’s tools were central to making this tangible business success possible.

Lifeplus

Pam Bowell

Director Customer Care – Transformation