Case Study: BarberShopCo reduces wait times with Putti's virtual queueing and business intelligence platform

Barbershop cuts wait times across 20+ stores with Putti

BarberShopCo, a chain of barbershops, faced challenges with long customer wait times and a lack of unified reporting across its 20-plus franchise locations. To improve the customer experience and operational visibility, they partnered with Putti to develop a virtual queueing and business intelligence platform.

Putti built a custom iOS and Android app for virtual queueing, real-time wait time estimation, and customer notifications. The solution also included backend integrations to synchronize customer data across the company's PoS, Shopify, and Mailchimp accounts and to provide aggregated financial reporting. As a result, BarberShopCo reduced wait times, improved customer satisfaction, and gained a single, real-time view of its entire business.

Barbershop