Case Study: Ryde boosts customer engagement with Pushwoosh push notifications

Ryde provides top-notch customer service with Pushwoosh’s push notifications

Ryde, Norway’s largest micromobility company, wanted to deliver better customer service through its mobile app while focusing on service rather than marketing. To support this goal, the company used Pushwoosh’s push notifications to keep riders informed with timely, transactional messages.

Pushwoosh automated notifications for scenarios like unfinished trips, low scooter battery, customer support replies, and parking zone violations. This helped Ryde improve service quality and customer engagement, and the strategy contributed to Ryde becoming one of the top five iOS travel apps in Scandinavian countries including Finland, Norway, and Sweden.

Ryde

Marcus Olovsson

Chief Information Officer