Case Study: River City Christian Church saves time and automates giving statements with Pushpay

How River City Christian Church Engage Their Community While Avoiding Holiday Burnout

River City Christian Church faced significant administrative challenges during its busy holiday season, particularly with managing its 12,000-member database and producing year-end giving statements. With an outdated ChMS, their Database Administrator, Carolyn Melville, was forced to manually compile reports, a time-consuming process that contributed to high staff stress and the threat of holiday burnout. They turned to the vendor Pushpay to find a more streamlined solution.

By implementing Pushpay's features, automations, and integrations—including Forms, Process Queues, Mail Merge, and Reports—the church automated its key processes. Pushpay's solution saved the team an estimated 100 operational hours. This allowed for the automated distribution of giving statements and real-time volunteer management for their major events, effectively protecting staff from burnout and eliminating the need for a last-minute scramble.

River City Christian Church

Carolyn Melville

Database Administrator