Case Study: Timeero reduces support issues with Pusher Beams

Timeero cuts support issues with Pusher Beams and sync-free job updates

Timeero, a field service management app for mobile workforces, faced challenges in reliably communicating job updates to remote employees. Their previous notification system using Twilio caused sync issues, leading to support calls from administrators whenever new jobs were assigned, as workers did not receive updates in real time. They turned to Pusher, specifically the Pusher Beams product, for a robust push notification solution.

By implementing Pusher Beams, Timeero enabled event-driven transactional notifications. The moment an admin assigns or changes a job, a push notification is sent directly to the worker's device without manual syncing. This solution from Pusher drastically reduced customer support inquiries related to sync problems and saved the team significant time. The CEO also highlighted plans to use Pusher Channels for future realtime features like live location tracking.

Timeero