Case Study: Impact Dialing achieves faster, more reliable real-time agent updates and improved outbound call efficiency with Pusher

Impact Dialing - Customer Case Study

Impact Dialing is a browser-based call center service that uses a hosted predictive dialer to maximize agent utilization for political campaigns, small businesses, and call centers. Their challenge was delivering caller information to agents the instant a call is answered—because their system dials more lines than there are agents, reps often don’t know who they’re connected to until the moment of pickup. To solve this realtime delivery problem they integrated Pusher for realtime event delivery.

Using Pusher, Impact Dialing “pushes” the caller’s name and related details to the agent’s browser the moment someone answers, enabling agents to address contacts by name and reference relevant information immediately. Integration took only a couple of hours versus the “countless hours” of debugging with prior approaches, and Pusher’s realtime service made information delivery much more consistent and cross‑platform, letting developers focus on product features and improving agent-user interactions.

Impact Dialing