Case Study: Cliniko achieves real-time appointment updates and fewer double bookings with Pusher

Cliniko - Customer Case Study

Cliniko, a web-based practice management system for allied health professionals, needed realtime calendar updates and instant patient arrival notifications to prevent double bookings and avoid reliance on manual refreshes. Cliniko uses Pusher (via the Pusher Ruby gem and JavaScript library) to add realtime functionality to its appointment scheduling and waiting-room alerts.

Pusher broadcasts appointment changes live so everyone’s calendars update immediately and sends audio arrival alerts (integrated with SoundManager2) to practitioners. The Pusher-powered solution lets clinicians keep appointment windows open and see the current schedule at all times, significantly reducing double bookings and improving clinic workflow.

Cliniko

Joel Friedlaender

Founder