Purus
12 Case Studies
A Purus Case Study
SIPS Education Limited, a not-for-profit education support services provider, faced significant challenges from fragmented and manual processes across sales, support, and marketing. These difficulties included managing inaccurate sales data, tracking customer interactions, and adhering to service level agreements. To address these issues, SIPS appointed Purus to implement a comprehensive Salesforce solution.
Purus deployed Sales Cloud, Service Cloud, Experience Cloud, and Marketing Cloud Account Engagement, along with Conga and a custom Sage200c integration. This provided SIPS with a centralized platform for all customer data, dramatically improving sales, contract management, and customer service processes. The results included real-time performance insights, powerful marketing automation, improved SLA adherence, and the automatic creation of invoices, eliminating duplication. Purus continues to support SIPS through a managed service contract.