Case Study: Auxillis improves mobile user experience with PureNet

Auxillis boosts mobile conversions with PureNet after 52% of users start on mobile

Auxillis, a specialist in accident management support and services and part of Redde Northgate plc, required a mobile-optimized portal to provide a seamless user experience for its customers and agents. Their existing portal, originally developed by PureNet, saw a majority of first interactions from mobile devices but a low conversion rate, necessitating a more holistic and secure mobile-first solution integrated with their Proclaim case management software.

PureNet implemented a mobile-first upgrade to their WebPOS 3 portal solution. This involved a thorough discovery phase, creating mobile-optimized designs, and building a test application to ensure seamless integration with Proclaim. The project was delivered on time and on budget. The result was a secure, mobile-optimized portal that improved the customer journey, allowing users to conveniently access and sign documents from any device, which helped customers receive their hire car faster.

Auxillis