Case Study: Merlin Entertainments modernizes global voice communications with Pure IP and Microsoft Teams Phone

Merlin Entertainments migrates 135+ sites to Teams Phone with Pure IP

Merlin Entertainments, a global operator of theme parks, hotels, and attractions, faced the challenge of migrating its complex voice infrastructure from legacy PBXs, analog lines, and Skype for Business to Microsoft Teams Phone across its 135+ worldwide sites. Pure IP partnered with the company to manage this large-scale migration involving thousands of endpoints and multiple countries without any downtime.

Pure IP implemented a flexible solution that included global SIP trunking to simplify routing, handled number porting at scale, and extended the life of legacy analog devices using gateways. The result was a smooth and efficient migration to Microsoft Teams Phone, providing Merlin with a scalable, modernized voice platform. The vendor's support team and tailored hybrid voice models for each site were key to the project's success.

Merlin Entertainments