Case Study: a global agriculture company unifies voice for 40,000 employees with Pure IP and Microsoft Teams Operator Connect

a global agriculture company unifies voice for 40,000 employees across 50 countries with Pure IP

A global agriculture company with 40,000 employees faced a challenge with its highly fragmented voice communications infrastructure, which was the result of years of growth and mergers. This disparate mix of systems created inconsistent user experiences, data silos, and complex, costly support and invoicing due to numerous suppliers. To unify its global voice platform, the company partnered with Pure IP to implement a Microsoft Teams Operator Connect solution.

Pure IP provided a flexible, global enterprise cloud voice solution. Their vendor-agnostic Unified Integrations approach ensured all the company's critical systems, including its contact center, could interoperate during the transition. The solution, based on cost-effective concurrent call paths, started with 2,750 paths and 10,000 numbers, with an expectation to triple over two years. This allowed the customer to drastically reduce the number of carriers it managed, streamlining telecom spend and simplifying billing and support, while delivering a seamless experience for employees worldwide.