Case Study: Bytesized Hosting achieves 99% customer satisfaction with Pure Chat

How to Create the Best Customer Experience with Live Chat

Pure Chat, a live-chat platform, analyzed 2.8 million conversations from over 30,000 companies to learn how businesses deliver exceptional customer experience. The case study highlights Bytesized Hosting (Netherlands) and founder Maran Hidskes, who faced the challenge of turning sales and support interactions into fast, effective touchpoints that prevent small issues from growing.

Maran’s approach was to use Pure Chat for both sales and support, give front-line staff authority to resolve problems immediately, answer instantly, and treat customers with kindness. The results speak for themselves: Bytesized scored a 99% positive rating, Pure Chat’s top 5% average 90% satisfaction (platform average 84%), and clear best-practice takeaways—instant answers, empowered teams, product knowledge, low-friction chat, and human responses.

Bytesized Hosting

Maran Hidskes

Bytesized Hosting