Case Study: Yelp achieves positive IT operations change with Puppet

Yelp - Customer Case Study

Yelp, where Sam Eaton serves as director of engineering operations, was working to introduce change in IT operations without disrupting stability. The team needed a better way to evaluate and adopt process improvements while reducing resistance and risk, and they turned to Puppet for guidance on driving operational change.

Puppet highlighted an approach centered on asking questions, understanding existing workflows, and making small, incremental experiments rather than sweeping changes. At Yelp, this helped build trust and buy-in, and the broader result was a more practical, low-risk way to improve operations over time, with the company’s methods helping drive process improvements across 80 websites.

Yelp

Sam Eaton

Director of Engineering Operations